Refund Policy
Last updated: 15 September 2026
14-day refunds. You can request a full refund within 14 days of your order date. If something isn't right with your treasure hunt pack, just let us know and we'll also be happy to help fix it.
How to request a refund
Payments for Clue Quest are processed by our payment provider, Paddle, which is the Merchant of Record for every order. To request a refund, visit paddle.net with your order details, or email us at hello@cluequesthunts.com and we will arrange it for you.
How refunds are processed
Refunds are returned to the original payment method. Paddle usually completes this within a few business days, though your bank may take a little longer to show it. Full details are in Paddle’s refund policy.
Your legal rights
This policy is in addition to the rights you have under the Australian Consumer Law and any equivalent consumer protection laws that apply where you live.